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PayPal
- Challenges
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The PayPal website offers a link with a "comment card" for users to rate and comment on their PayPal experience. At the time, all data was sent to OpinionLab with no simple way for PayPal employees to access it. PayPal required an easier means of searching the responses they received from users.
- LTech Solution
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LTech configured and implemented a Google Mini, working with PayPal and OpinionLab to create a search interface for PayPal employees. With the Google Mini, other servers and code were eliminated, making it much easier for PayPal to access user suggestions and ratings.
- Results
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The new search interface enabled Paypal employees to browse users' comments themselves. This provided a much more efficient way for Paypal to evaluate suggestions in order to determine possible improvements for the site.
LTech was able to provide us development expertise that we enjoyed working with. We were able to brainstorm well with them, good give and take, with solid professional recommendations from them.









